Refund & Return Policy

 

 

Refund & Return Policy

 

We want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

 

Returns

 

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

 

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase is required.

 

To start a return, please contact us at:

notivo.store1@gmail.com

We will provide instructions on how to return your item.

Please note customers are responsible for return shipping costs unless the item is faulty or damaged.

 

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Damaged or Faulty Items

 

If your item arrives damaged, defective, or not working, please contact us within 48 hours of delivery with photos or videos of the issue. We will arrange a replacement or refund.

 

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Refunds

 

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

 

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Non-Returnable Items

 

We do not accept returns for:

 

• Used items

• Items damaged by misuse

• Items returned after 30 days

 

 

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Order Cancellations

 

Orders can be cancelled within 12 hours of placing the order. After this time, your order may already be processed and shipped.

 

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Contact Us

 

If you have any questions about refunds or returns, please contact us:

Email: notivo.store1@gmail.com